You do not have to take a new number to change plan or provider. A mobile number port moves the number you already use onto Telstra, Belong or Boost, and our team handles the request in store.
The usual hold-up is a mismatched detail: the account name, date of birth, or the account number from the provider you are leaving. Bring photo ID and, if you can, a recent bill or the account number from your current service. Prepaid ports often need the number to be active, so do not cancel the old service first.
We start the port, insert the new SIM, and test a call and a text before you go. Most ports complete quickly. Keep the old SIM until you can make and receive calls on the new one, then it can be recycled.
If a work phone, banking SMS codes or a family plan is tied to that number, tell us before we start. We will time the switch so you are not locked out of those accounts while the port finishes.