These terms are general information about using mobiz.com.au and dealing with our Mobiz store. They are not legal advice. In-store sales, Telstra Partner products and repair work may also be covered by separate provider terms or paperwork we give you at the time.
1. About these terms
By using mobiz.com.au (and related Mobiz storefront pages) you agree to these terms. If you do not agree, please do not use the site. Products and services you buy in store — including Telstra, Belong or Boost plans and device repairs — may also be subject to the relevant provider’s terms and any Mobiz repair agreement for that job.
2. Who we are
Mobiz is an authorised Telstra Partner operating a local retail store in Australia. We sell and support Telstra Partner products and services and provide device repair services. Telstra is a trademark of Telstra Corporation Limited. Mobiz is not Telstra Corporation Limited.
Questions about these terms: Sales@mobiz.net.au or our Contact.
3. Website content
Plan details, pricing, coverage, stock and product availability change regularly. Information on this website is general and may not reflect the latest offers or eligibility. Please confirm details in store or with our team before you decide. Images and descriptions are illustrative only.
4. Enquiries and appointments
Online enquiries and appointment requests are requests only — they are not a confirmed booking until we reply. We aim to respond during store hours. Providing inaccurate contact details may mean we cannot help you.
5. Plans, SIMs and NBN
Mobile plans, prepaid SIMs and home internet / NBN are supplied under the relevant provider’s terms (for example Telstra, Belong or Boost). Credit checks, identity verification and eligibility rules may apply. We will explain key points in store; the provider’s full terms govern the ongoing service, billing and network.
6. Devices, accessories and payments
Handsets and accessories are sold subject to stock, manufacturer warranties and any repayment or trade-in arrangements explained at purchase. Payments may be processed by third-party payment providers. Prices shown online are indicative where stated and should be confirmed in store.
7. Repairs
Repair quotes, warranties and turnaround times are confirmed after diagnosis. Backing up your data is your responsibility unless we agree otherwise in writing. Promises such as “no fix, no fee” or same-day turnaround apply only as stated on our repair materials or by our team for that specific job.
8. Acceptable use
You must not misuse the website — for example attempting to disrupt it, scrape content at scale, or submit abusive or fraudulent enquiries. We may block access where we reasonably believe misuse has occurred.
9. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be contracted out of. To the extent permitted by law, we exclude liability for loss arising from use of this website or reliance on general information published here.
10. Privacy
How we handle personal information is described in our Privacy Policy, including disclosure to Telstra / related brands and payment processors where needed to provide services you request.
11. Changes
We may update these terms from time to time. The “Last updated” date shows when they last changed. Continued use of the site after changes means you accept the updated terms.
12. Contact
Email Sales@mobiz.net.au, call our store, or send an enquiry via our Contact.