This policy is general information for customers of Mobiz. It is not legal advice and may not cover every circumstance. If you need advice about your privacy rights, please speak with a qualified adviser or contact the Office of the Australian Information Commissioner (OAIC).
1. Who we are
Mobiz operates a local retail store in Australia as an authorised Telstra Partner. We help customers with Telstra, Belong and Boost mobile plans, prepaid SIMs, home internet and NBN, handsets and accessories, and phone, tablet and laptop repairs.
For privacy questions, email Sales@mobiz.net.au or visit our Contact. You can also call our store during opening hours.
2. What we collect
The information we collect depends on how you interact with us. It may include:
- Identity and contact details — name, phone number, email address and preferred contact method
- Enquiry and appointment details — what you need help with (plans, repairs, upgrades) and messages you send us
- Device and repair information — make, model, IMEI or serial where needed, fault descriptions and work carried out
- Service setup details — information required to activate or change a Telstra, Belong or Boost plan or SIM, including identity verification where the provider requires it
- Payment-related details — when you pay in store or online, payment processors may collect card or transaction data (we do not store full card numbers on our website)
- Website usage — pages viewed, approximate location, device type and similar analytics data
3. How we use your information
We use personal information to:
- Respond to enquiries and book or confirm appointments
- Provide quotes, repairs, device sales and in-store support
- Assist with Telstra Partner products and services (mobile plans, prepaid SIMs, NBN / home internet) when you ask us to
- Process payments and keep records of purchases and repairs
- Improve our store, website and customer experience
- Meet legal, regulatory and Telstra Partner obligations
4. Disclosure to Telstra, payment processors and others
We only share personal information where it is needed to provide the service you requested, to run our business, or where the law requires it. That may include:
- Telstra and related brands (including Belong and Boost) — when you ask us to set up, change or support a plan, SIM or home internet service. Those providers handle your account under their own privacy policies and terms.
- Payment processors and banks — to complete card or digital wallet transactions in store or online.
- Service providers — such as website hosting, email, analytics or booking tools that help us operate Mobiz, under appropriate confidentiality arrangements.
- Legal and regulatory bodies — where we are required or authorised by law to disclose information.
We do not sell your personal information.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access within Mobiz is limited to team members who need it for their role. How long we keep information depends on the purpose it was collected for and any legal or Partner record-keeping requirements.
6. Your rights and choices
Under the Australian Privacy Principles, you can request access to, or correction of, personal information we hold about you. Contact us at Sales@mobiz.net.au. If you are not satisfied with how we handle a privacy matter, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at Office of the Australian Information Commissioner (OAIC)
7. Cookies and analytics
Our website may use cookies or similar technologies for basic analytics, security and site performance. You can control or block cookies through your browser settings; some site features may not work as well if cookies are disabled.
8. Updates to this policy
We may update this page from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows when it last changed.